How can we help?

Answers to the questions we hear most. Can’t find what you need? Email us and a person will reply.

Getting started

What is VERTTX?

VERTTX lets you create role-based AI assistants — Sales, Marketing, Social Media, Accounting, and Founder — that know your business and produce on-brand work. You describe your business once; your assistant carries that context into every conversation.

What is an assistant?

An assistant is a helper built around one role. It holds your business profile, your answers to a few role-specific questions, and any files you add, so its replies are specific to you rather than generic. You can create several, one per role or per business.

How do I create an assistant?

Sign in, choose a role, and answer the short setup questions. It takes a few minutes. You can add files and refine what your assistant knows at any time from its “What I know” page.

Do setup messages count against my usage?

No. Setting up an assistant and editing “What I know” are always free. Only your back-and-forth chat messages count toward your monthly usage.

Using your assistant

What is Deep thinking?

A per-conversation toggle that asks your assistant to spend more effort on a harder question — strategy, tricky drafts, multi-step analysis. Leave it off for everyday tasks. It stays on for that conversation until you turn it off.

Can I attach files or photos?

Yes. Attach documents or images to a message and your assistant will use them when replying. Files you add to an assistant’s “What I know” page are remembered across every conversation with that assistant.

How do I update what my assistant knows?

Open the assistant and go to “What I know”. You can edit your business details, change your role answers, and add or remove files. Changes apply to new messages right away.

How do I report a bad response?

Use the thumbs-down under any reply, pick what went wrong, and send it. Submitting shares that conversation with VERTTX so we can review it. We read every report.

Will my assistant make up statistics or facts?

It’s instructed not to. Where it lacks a real number it leaves a clearly marked placeholder for you to fill in, and the Accounting assistant labels any calculated figure as illustrative and recommends verifying with a professional.

Plans and billing

Is there a free trial?

Yes — every new account starts with a free trial. No credit card is needed to begin. When the trial ends you can subscribe to keep your assistants and conversations, or leave things as they are.

What happens when I reach my usage limit?

Chat pauses until your monthly reset. You can still read every conversation and edit your assistants. If you’d like more capacity sooner, a higher plan is available from Settings → Billing on the web.

How do upgrades and downgrades work?

Upgrades apply immediately and are prorated. Downgrades take effect at the end of your current billing period, so you keep your current plan until then.

How do I cancel?

On the web, go to Settings → Billing and choose cancel. You keep full access until the end of the period you’ve already paid for, and you can resume any time before then.

Why can’t I subscribe or change my plan in the mobile app?

Subscriptions are managed on the web. The iOS and Android apps show your current plan and usage, and everything else — upgrading, downgrading, cancelling — happens in your account at verttx.ai.

Privacy and data

How does VERTTX use AI?

Your assistants are powered by Claude, made by Anthropic. The messages you send, the business details you enter, and any files you attach are sent to Anthropic to generate replies. Anthropic processes that content on our behalf and doesn’t use it to train its models. We show this disclosure in the app before anything is sent.

Who else handles my data?

Only the providers that run VERTTX: Anthropic (AI responses), Supabase (sign-in, database, and file storage), Stripe (payments), and our hosting and error-monitoring providers. The full list is in our Privacy Policy.

Can I export my data?

Yes. Go to Settings → Privacy and choose “Export data” to download a copy of your assistants, conversations, and files.

How do I delete my conversations or my account?

Settings → Privacy has both: “Clear chat history” removes every conversation while keeping your assistants, and “Delete account” permanently removes your account and all of its data. Account deletion can’t be undone. If you signed in with Apple, we also revoke that sign-in with Apple.

Account and sign-in

How can I sign in?

With Google, with Apple, or with an email address and password. Whichever you choose, use the same one on the web and in the mobile app to see the same assistants and conversations.

I didn’t get my confirmation or reset email.

Give it a couple of minutes and check your spam or promotions folder. For security we only send one email per minute per address, so if you requested several, wait before trying again. Still nothing? Email us and we’ll sort it out.

What are the password requirements?

At least 8 characters, including an uppercase letter, a lowercase letter, and a number.

How do I reset my password?

On the sign-in screen choose “Forgot password?”, enter your email, and follow the link we send you. The link opens a page where you can set a new password.

Mobile app

Is there a mobile app?

Yes — VERTTX is available for iOS and Android. It’s the same account, the same assistants, and the same conversations as the web, synced automatically.

Is the mobile app different from the web?

Chat, attachments, Deep thinking, and “What I know” all work the same. The one difference is billing: plan changes and subscriptions are handled on the web, and the app simply reflects your current plan.

Still need help?

Email contact@verttx.ai with a short description of what happened and, if it helps, the assistant and conversation involved. We aim to reply within one business day.